Shipping policy

Thank you for visiting and shopping at Prime Hide Limited. Following are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All standard orders are processed within 5 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Note on Custom Orders: We take pride in our craftsmanship. If you have requested a custom or bespoke leather jacket, please note that these orders require additional time to craft perfectly. Custom orders will have a slightly longer processing time, which will be communicated to you directly upon placing your order.

2. Shipping Rates and Delivery Estimates

We are thrilled to offer Free Worldwide Standard Shipping on all orders.

Standard Shipping: Free (Estimated delivery time: 8-12 business days after processing).

Expedited Shipping: Need your premium leather jacket sooner? We offer paid expedited shipping options upon request. Please contact our support team at primehidelimited@gmail.com before or immediately after placing your order to arrange this. Additional charges will apply based on your location and the courier.

Delivery delays can occasionally occur due to high volumes, extreme weather, or courier issues. We will do our best to keep you informed if this happens.

3. International Customs, Duties, and Taxes

As we ship worldwide, please be aware that your order may be subject to import duties, customs, and taxes (including VAT) once a shipment reaches your destination country. Prime Hide Limited is not responsible for these charges if they are applied. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

4. Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will generally become active within 24 to 48 hours.

5. Damages and Lost Packages

Prime Hide Limited is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. If your package is lost in transit, please contact us at [Insert Contact Email/Link], and we will do our best to assist you in tracking it down.