Refund policy

Thank you for shopping at Prime Hide Limited.

If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

1. 14-Day Return Window

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, unwashed, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

2. How to Initiate a Return

To start a return, you can contact us at primehidelimited@gmail.com.

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

3. Exceptions and Non-Returnable Items

Certain types of items cannot be returned. Please note the following exceptions to our return policy:

Custom and Personalized Orders: Any items made to your specific measurements, custom-designed leather goods, or customized championship titles cannot be returned or exchanged unless they arrive damaged or defective.

Sale Items: Unfortunately, we cannot accept returns on clearance or sale items, or gift cards.

If you have questions or concerns about your specific item, please get in touch with us.

4. Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right. If a product arrives damaged, we may request photographs of the damage and the original packaging to process your claim.

5. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

6. Return Shipping Costs

Customer Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

7. Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you will be automatically refunded on your original payment method within 5-7 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund to your account.

If more than 10 business days have passed since we approved your return and you have not received your refund, please contact us at primehidelimited@gmail.com.

8. European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. (Note: Custom or personalized items are generally exempt from this EU directive).