Privacy policy

1. Introduction

Welcome to Prime Hide Limited ("we," "our," or "us"). We are committed to protecting your privacy and ensuring your personal information is handled securely. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from primehideltd.com.

2. Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases.

Order Information: When you make a purchase or attempt to make a purchase, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. If you are ordering tailored or specialized items—such as custom leather jackets, vests, or replicay championship titles—we may also collect specific sizing and design preference data to fulfill your order.

Device Information: We automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Customer Support Information: If you contact us for support, we collect the information you provide in your communication to help resolve your inquiry.

3. How We Use Your Information

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to:

Communicate with you.

Screen our orders for potential risk or fraud.

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site).

4. Sharing Your Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above.

Shopify: Our store is hosted on Shopify. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

Service Providers: We share data with payment processors, shipping carriers, and email marketing platforms (if you opt-in) to run our business.

Legal Compliance: We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

5. Your Rights (GDPR & CCPA Compliance)

Because we sell worldwide, including in Europe and the USA, you may have specific rights regarding your personal data depending on your location.

For European Economic Area (EEA) Residents (GDPR)

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

Note: Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States.

For California Residents (CCPA/CPRA)

If you are a resident of California, you have the right to know what Personal Information we collect, ask that your Personal Information be deleted, and opt out of the "sale" or "sharing" of your Personal Information.

We do not sell your personal information to third parties for direct monetary profit, but we may share it with targeted advertising partners.

To exercise your rights to access or delete your data, please contact us.

6. Data Retention

When you place an order through the Site, we will retain your Order Information for our records unless and until you ask us to erase this information.

7. Cookies

We use cookies and similar tracking technologies to track the activity on our Site and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

8. Changes to This Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

9. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at primehidelimited@gmail.com or by mail using the details provided below:

Prime Hide Limited
182-184 High Street North,
London E6 2JA, 
United Kingdom